At Chloe & Olive, we want you to love your purchase. If it's just not right, we gladly accept returns up to 30 days from date of purchase.
What can be returned?
What cannot be returned?
How do I initiate a free return label?
To request a free return label on items purchased directly through chloeandolive.com, please review our return policy above prior to printing a return label.
When can I expect my refund?
Once you have placed the package in the mail, please allow 10-14 days for your refund to be processed. As long as the pillows/pillow covers are new, unused condition, your credit will be forthcoming.
How to exchange an item?
The quickest way to exchange an item is to place a new order and return the original purchase at the same time. Doing so will ensure that you'll get the new product quickly and that it won't go out of stock while you wait for the return to be received. Just place a new order and return your original item using the free Return Label. Your credit card will be billed for the new item and we will process your credit for the returned item when it is received at our location.